Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping with Lilith Black Moon 🖤🌙
We carefully pack every order and aim to get your goodies on their way to you as quickly and safely as possible.
📦 Processing Times
Orders are usually processed and dispatched within 2–4 working days.
During busy periods, sales, launches or around Christmas, processing times may be slightly longer. If there is going to be a significant delay with your order, we will do our best to keep you informed.
Please note that processing times are separate from delivery times.
🇬🇧 UK Delivery
We currently ship throughout the United Kingdom.
Delivery options and costs will be displayed at checkout based on your order and delivery address.
Estimated delivery times are:
- Standard Delivery: approximately 2–5 working days after dispatch
- Tracked Delivery: approximately 1–3 working days after dispatch
Delivery times are estimates and are not guaranteed. Once your order has been dispatched, delivery is handled by the postal/courier service.
🚚 Free Delivery
From time to time, we may offer free delivery promotions.
Where applicable, promotional free-delivery codes must be entered at checkout and may be subject to specific terms, order values or expiry dates.
📮 Tracking
Where a tracked delivery service has been selected, tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
🏠 Incorrect Delivery Information
Please make sure your delivery address is correct before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery. Additional postage costs may apply.
If you realise that you have entered the wrong address, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once an order has been processed or dispatched.
📦 Lost, Damaged or Delayed Orders
We take great care when packaging your order.
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged item so that we can investigate the issue.
If your order appears to be delayed or has not arrived within a reasonable delivery period, please contact us and we will do our best to assist.
For tracked orders, we may ask you to provide the tracking information when contacting us.
💜 Contact Us
If you have any questions about your order or our shipping policy, please contact us through our website.
Lilith Black Moon
🌙 Magical little things for your dark little world. 🖤
Thank you for supporting our small business. Every order genuinely means the world to us. x